Louis Halpern's View

Exploring the impact of the digital world and reputation managment

Monthly Archives: September 2010

New Features on Twitter

The new features on Twitter.com are great news for online marketers and will ultimately provide Twitter with a far more efficient way of making money than its previous “promoted tweets” ads.

All of the new features are designed to increase users’ engagement with the content other users post – whether it be video from YouTube or geotagged maps from FourSquare, users can now see everything in a slick, self-contained window without having to click through numerous pages. The implications for brands using the new features are great.

Earlier this year Pixar were one of the first companies to pay for promoted tweets, in the run-up to the release of Toy Story 3 – opinion among experts is very much divided…

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Hotel & Restaurant Review Websites Advice

Websites like TripAdviser can make or break a customer’s decision to book with a certain hotel or eat at a certain restaurant. Hoteliers and restaurateurs often ask me what they can do about negative reviews. I was asked earlier in the week to comment on a Daily Mail article that reported on a Company organising a group defamation action’ against TripAdvisor. May advise is…

Unless these reviews are factually incorrect, there’s not much that can be done. Instead, the brands need to consider how they can respond and engage with the community of people.

Put simply, hotels need to get their product right. If they are receiving an abundance of negative reviews, they need to look at why that…

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ECB twitter ban would be no ball

The ECB should be careful not to be too hasty in disciplining or banning its players from Twitter. Although a ban would prevent leaking sensitive information and reduce the risk to its reputation from ill-considered player tweets, it could risk alienating an already distanced fan base.

Particularly in the case of cricket, where international games are no longer covered by terrestrial television, fans have never been more far removed from their heroes. Social media platforms such as Twitter can be a perfect tonic to those disenfranchised, non-Sky subscribers, giving the ECB and individual players a great marketing opportunity to tap into and communicate directly with their most loyal fan bases.

Having personalised twitter feeds means that players are in the…

Posted in What's on my mind | 4 Comments