Louis Halpern's View

With more than a few years experience in helping Hotel brands optimise their web presence, it still never fails to amaze me just how many hotels and booking agents seem to get it wrong when it comes to website usability. Such a high proportion of the industry’s business is transacted online that you would think that ensuring your website is quick and easy to use would be no-brainer. The reality is, though, that nearly half the websites you visit are a long way of the mark.

My team at Halpern Cowan have started the process of collating our expertise on what exactly makes a the best possible online booking user journey and hotel website. We’re now engaged in a research process…

In spite of waning audience figures, and cancellation for Channel 4, the last Endemol production of Big Brother is gaining unwelcome attention from cybersquatters and online speculators.
In a statement on June 11th, Andrew Robertson, the series’ digital executive producer at Endemol, said the company wanted “to make the online elements integral to the show, so what happens in the house is directly affected by people engaging online.” The official Big Brother website this year is integrated with Facebook Connect and ties in with Twitter and YouTube.
However, beyond the show’s official website and social media profiles, online speculators have been surreptitiously registering multiple domain names and social media profiles relating to this year’s contestants. The cyber squatters are either trying to…

I’ve been asked by a much loved client to write some notes on Internet Trends that I think are important at the moment..   So here are my thoughts

Ubiquitous Internet
The web will be accessible anywhere all the time. WiFi, WiMax, 3G & 4G will all take their part to allow us to use the internet everywhere all the time.

Mobile
Smartphone usage will continue to increase.
Mobile payments will become one of the preferred methods for payment. The iTunes Store has lead the way and there are interesting services like Square (www.squareup.com) surfacing to change how you and I can utilize our phones to pay for stuff while on the move.

Media consumption
Consumers are empowered. Combine this with further advances in technology, will mean the…

I’ve been researching statistics about the iPhone for a presentation I’m doing tomorrow and thought I’d share the following:

- average total number of unit sales for apps is 101,024 copies

- 1m UK iPhone Units passed on 27 Feb 2009

- 7% of users have only free apps

- 38% of iphone app purchases are in the entertainment category

If anybody has any similar statistics please share with me….

I’ll add sources in due course.

How do you keep a cool head in the face of an erupting volcano threatening to blow away a client’s bookings?

Around the time of the first Icelandic volcano’s eruption, I was stranded at the St Lucia hotel of one of our clients. They were concerned that through no fault of their own, they could potentially take a massive revenue hit from decreased European bookings, as these customers were physically barred from traveling to their resort. After listening to their concerns, I recommended that the hotel aggressively target their US and Canadian customer base. We quickly developed a promotion where the hotels offered an aggressive discount for the entire duration of the stay for US and Canadian customers who booked before 30th April, 2010.  This way,…